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Legal

Privacy Policy

Last updated: 15 October 2026

1. Introduction

KKOG Pharma ("we", "us", "our") provides an online platform for applying for medical cannabis access in South Africa, including doctor review, digital membership cards, and a monthly delivery program for approved members. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, in accordance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

  • Identity and contact details (name, email, phone number, date of birth)
  • Health-related information provided in your application and questionnaire answers
  • Delivery address and map coordinates, for members enrolled in the delivery program
  • Your signature, submitted as part of the application process
  • Payment information processed by our payment provider, Paystack (we do not store card details)
  • Technical data such as IP address and browser information, collected automatically

3. How We Use Your Information

  • To process and review your application for a medical cannabis card
  • To generate and verify your digital membership card
  • To manage your monthly bundle selections and deliveries
  • To process payments and send related email confirmations
  • To communicate with you about your application, account, or program status
  • To comply with legal and regulatory obligations

4. Who We Share Information With

Your information is shared only with the reviewing doctor, the dispensary responsible for verifying your card and fulfilling deliveries, and our payment processor (Paystack), to the extent necessary to provide our services. We do not sell your personal information.

5. Data Retention & Security

We retain application and health information for as long as your account is active and as required by applicable law. We apply reasonable technical and organisational measures to protect your information against loss, unauthorised access, or disclosure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to our legal and regulatory record-keeping obligations.

7. Contact Us

For any questions about this Privacy Policy, contact us at [email protected] or +27 78 878 4474.